Refund policy
Thank you for shopping with Made of Verses. Most of our products are produced on demand after an order is placed. Please review this policy before completing your purchase.
CONTACT
For any return, refund, cancellation, damaged item, or delivery concern, contact us at:
hello.madeofverses@gmail.com
Please include:
• Your full name
• Your order number
• A description of the issue
• Clear photos or videos, when applicable
Please contact us before returning any item. Returns sent without prior authorization may not be accepted. Do not send an item to the address printed on the original package unless we have specifically instructed you to do so.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or different from the product you ordered, contact us as soon as possible. For faster investigation, we recommend contacting us within 7 days of delivery.
After reviewing the claim, we may offer an appropriate remedy, including:
• A replacement
• A partial refund
• A full refund
• Store credit, when accepted by the customer
If we require a defective or incorrectly fulfilled item to be returned, Made of Verses will cover the reasonable return shipping cost or provide return instructions.
Nothing in this section limits any mandatory consumer rights available under applicable law.
RETURNS FOR CHANGE OF MIND
For orders shipped to the United States and other locations where no mandatory cooling-off or withdrawal right applies, correctly produced items are generally final sale because they are made on demand.
We do not normally accept returns or provide refunds for:
• Choosing the wrong size
• Choosing the wrong color
• Changing your mind
• No longer wanting the design
• Ordering the wrong item or quantity
• Failing to review the size guide or product description
Please review all product descriptions, sizing information, colors, and order details carefully before completing your purchase.
Where local consumer law gives you a mandatory right to cancel or return an order, those legal rights apply regardless of this section.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is shipped to a consumer in the European Union, you have the right to withdraw from your purchase without giving a reason.
You must notify us within 14 days after the day the final item in your order is delivered.
To exercise this right, contact:
hello.madeofverses@gmail.com
You may also use any self-service return or cancellation option made available through your customer account.
After notifying us, you must return the eligible item within 14 days, following the return instructions we provide.
Returned products must be:
• Unworn
• Unwashed
• Unaltered
• Free of stains, odors, pet hair, or other signs of use
• Returned with original tags and packaging when reasonably possible
You may inspect the product as you would in a physical store. We may reduce the refund if the product has lost value because it was handled beyond what was reasonably necessary to inspect its nature, characteristics, and fit.
Unless the item is defective, damaged, or incorrectly fulfilled, the customer is responsible for the direct cost of return shipping. We strongly recommend using a tracked shipping service.
For an eligible EU withdrawal, we will refund:
• The purchase price of the returned item
• The original standard delivery charge, when required by law
Additional costs for an upgraded or expedited shipping method are not refundable beyond the cost of standard delivery.
EU refunds will be issued within the legally required period. We may withhold the refund until we receive the returned goods or receive acceptable evidence that they have been sent back.
The EU right of withdrawal might not apply to goods that are clearly personalized or manufactured according to individual customer specifications. A product is not automatically considered personalized solely because it was produced on demand.
CUSTOMIZED OR PERSONALIZED PRODUCTS
Products that have been customized or personalized specifically for the customer are not eligible for change-of-mind returns, except where:
• The product is defective
• The product is damaged
• The personalization is incorrect due to our error
• Applicable law requires otherwise
EXCHANGES
We do not process automatic direct exchanges.
For an eligible non-defective return, you may place a new order for the preferred size, color, or product after the return has been approved.
If we sent the wrong item, size, or design, or if the product is defective, we may arrange a replacement without requiring a separate purchase.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund, except when defective, incorrectly fulfilled, or required by applicable law:
• Gift cards
• Clearly personalized or customized products
• Intimate apparel, underwear, swimwear, socks, masks, or other hygiene-sensitive products
• Items that have been worn, washed, stained, altered, or damaged after delivery
• Items damaged through misuse or improper care
• Items returned without prior authorization
• Items returned after the applicable return period
• Items purchased as final sale, where permitted by law
Sale or promotional items remain covered for manufacturing defects and any mandatory consumer rights.
ORDER CANCELLATIONS
Orders enter production quickly.
If you need to cancel an order, contact us immediately at:
hello.madeofverses@gmail.com
For orders outside markets with mandatory cancellation rights, cancellation is only guaranteed before production begins. Once an order has entered production, we might be unable to cancel or fully refund it.
For European Union customers, mandatory withdrawal and cancellation rights apply. Eligible EU customers may request cancellation before delivery and may also exercise the 14-day right of withdrawal after delivery.
ADDRESS CHANGES
Contact us immediately if you entered an incorrect shipping address.
We cannot guarantee that an address can be changed after an order enters production or fulfillment.
The customer may be responsible for additional shipping or reshipping costs when a package is delayed, returned, lost, or undeliverable because of:
• An incorrect or incomplete address
• An incorrect postal code
• Missing apartment or unit information
• An incorrect telephone number
• Refusal to accept the package
• Failure to collect an available package
This section does not limit any mandatory rights relating to packages lost before legal delivery to the customer.
LOST OR MISSING PACKAGES
If tracking has not updated, the estimated delivery date has passed, or the package appears to be lost in transit, contact us promptly.
For faster investigation, please contact us within 7 days after the estimated delivery date.
If tracking shows “delivered” but you cannot locate the package, please:
• Check the delivery location
• Check with household members
• Check with neighbors or building management
• Contact the local carrier
• Contact us with your order and tracking information
We will review the shipment with the carrier and fulfillment provider. A replacement or refund will be considered after the investigation, based on the circumstances and applicable law.
RETURN SHIPPING
Do not return any product until your request has been reviewed and approved.
After approval, we will provide the correct return address and instructions.
For change-of-mind returns permitted by law, the customer is responsible for return shipping unless we agree otherwise.
For damaged, defective, misprinted, or incorrectly fulfilled items, Made of Verses will cover reasonable return shipping when a physical return is required.
Original shipping charges are not refundable except where required by law or stated in the European Union withdrawal section.
REFUNDS
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued:
• To the original payment method
• In the original purchase currency
• For the approved refund amount
For non-EU returns, please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post the funds.
For eligible European Union withdrawals, refunds will be processed within the period required by applicable law. We may withhold the refund until the returned goods or acceptable proof of return has been received.
If more than 15 business days have passed since we confirmed a non-EU refund, contact:
hello.madeofverses@gmail.com
LEGAL RIGHTS
This policy does not exclude, restrict, or replace any non-waivable consumer rights that apply in the customer’s country or region.
Where this policy conflicts with mandatory consumer law, the mandatory law will apply.
CONTACT INFORMATION
Made of Verses
Email:
hello.madeofverses@gmail.com