Shipping policy

SHIPPING POLICY

Made to Order
Most Made of Verses products are created on demand after an order is placed. Production begins shortly after payment is confirmed. Because each item is produced specifically for an order, processing time is separate from carrier transit time.

Shipping Rates and Delivery Estimates
Available shipping methods, shipping charges, and the estimated delivery range are calculated at checkout based on the destination, products, package weight, and selected service. Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, peak seasons, and other circumstances outside our control may affect delivery.

Split Shipments
Products may be produced or dispatched separately. An order containing multiple items may arrive in more than one package and may have more than one tracking number. You will not be charged an additional shipping fee after checkout solely because we divide an order into multiple shipments.

Order Processing and Availability
We work with a print-on-demand fulfillment partner. Although a product may appear available when ordered, temporary shortages of a specific garment, color, or size can occasionally occur before production begins. If an item cannot be fulfilled, we will contact you as soon as possible and offer an available alternative, replacement, or refund for the affected item.

Tracking
When a shipment leaves the fulfillment facility, tracking information will be sent to the email address associated with the order when tracking is available. Tracking may take several business days to begin showing movement after the label is created.

Address Accuracy
Customers are responsible for reviewing the shipping name, street address, apartment or unit number, postal code, email address, and telephone number before completing checkout. Contact hello.madeofverses@gmail.com immediately if a correction is needed. We cannot guarantee an address can be changed after production or fulfillment begins. Additional shipping or reshipping charges may apply when an order is delayed, returned, lost, or undeliverable because the customer supplied incorrect or incomplete information.

International Orders
International shipments may be subject to import duties, taxes, customs charges, brokerage fees, or local handling fees. Unless checkout states otherwise or applicable law requires a different treatment, these charges are the customer’s responsibility. Customs processing may extend delivery times.

Lost, Delayed, or Delivered Packages
If tracking has not updated, the estimated delivery date has passed, or a package appears lost, contact hello.madeofverses@gmail.com with your order number and tracking information. For packages marked delivered, first check the delivery location, household members, neighbors, building management, and the local carrier. We will review the shipment with the carrier and fulfillment provider and determine an appropriate resolution based on the circumstances and applicable law.

Returns
Do not send products to the address shown on the original shipping package. Please review our Refund Policy and contact us before returning an item so we can provide the correct instructions.

Contact
For shipping questions, contact Made of Verses at hello.madeofverses@gmail.com.